At Cheap My Dreamy Dress Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy within 15 days of receiving your items. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Non-Returnable Items
Based on our product categories, the following items are non-returnable:
- Knitwear (due to hygiene reasons)
- Occasion Dresses (if the tags have been removed or the dress has been altered)
Returns & Exchanges Process
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange. Please use the template provided below to ensure we have all the necessary information.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
- Ship Your Item: Package your item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure your return is received.
- Wait for Processing: Once we receive your returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Once your return is processed, your refund will be issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account. If you paid via PayPal, the refund will be processed through PayPal.
Exchange Process
If you are exchanging an item, we will ship the new item to you as soon as we receive and process your return. Shipping costs for exchanges will be covered by us.
Returns & Exchanges Request Template
Subject: Returns & Exchanges Request – Order #[Your Order Number]
Email Body:
Dear Cheap My Dreamy Dress Store Team,
I would like to request a return/exchange for my recent order. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s) and reason for return/exchange]
- Preferred Action: [Refund/Exchange]
Please provide the return instructions at your earliest convenience.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number].
Thank you for shopping with Cheap My Dreamy Dress Store. We appreciate your business and are here to ensure you have a pleasant shopping experience.