Welcome to My Dreamy Dress Store! Below, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact our customer service team at [email protected].
Product Questions
What types of dresses do you offer?
We offer a wide range of dresses including Bardot Dresses, Bridesmaid Dresses, Day Dresses, Denim, Floral Dresses, Halter Neck Dresses, Kimono Dresses, Knitwear, Little Black Dress, Long Sleeve Dresses, Maxi Dresses, Midi Dresses, Mini Dress, Occasion Dresses, Occasionwear, and Partywear.
Are your dresses true to size?
Yes, our dresses are designed to be true to size. However, we recommend checking the size guide available on each product page to ensure the best fit.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs £12.95 and delivers within 10-15 business days after dispatch, and Free Shipping via EMS for orders over £50, which delivers within 15-25 business days after dispatch.
Do you ship internationally?
Yes, we ship worldwide except for some remote areas in Asia and other regions. If you’re unsure whether we deliver to your location, please contact us.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. You will receive a confirmation email with your tracking number once your order has been dispatched.
Returns & Exchanges
What is your return policy?
You have 15 days from the date of receipt to initiate a return. The item must be in its original condition with all tags attached. For more details, please visit our Returns Policy page.
How do I return an item?
To return an item, please contact our customer service team at [email protected] for instructions. We will guide you through the process and provide you with a return label if applicable.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Can I change my payment method after placing an order?
Once an order is placed, the payment method cannot be changed. If you need to make changes, please contact us immediately, and we will assist you.
How do I update my account information?
You can update your account information by logging into your account on our website and navigating to the ‘Account Settings’ section.
Customer Support
How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM GMT. We aim to respond to all inquiries within 24 hours.
Thank you for choosing My Dreamy Dress Store. We are committed to providing you with the best shopping experience and helping you find your dream dress!